Archives for August, 2013

Customer Experience: Difference Between Rude and Frustrated

Every one of us has been less than polite in certain situations. We understand that keeping our cool is important, but we are unable to stay in control when we feel that someone is being unfair or failing to pay attention to our concerns. For example, our order at the restaurant took far too long […]

The “Millionaire” Who Warned Against Visiting Italy and Greece

I attended a New Year’s party in Austin and had the opportunity to meet some new people. There were a few family members in attendance, but most everyone else was a stranger.   The “Getting to Know You” Scene Many years ago, I took a Dale Carnegie course, which helped me to strike up a […]

He Said: “I Wish I Had a Meaningful Job!”

While serving my church as an usher on the evening of Christmas Eve, I had a conversation with an acquaintance. I arrived early to the mass, which gave us a chance to chat. Sam is a jovial man, who makes it a habit to strike up a conversation with anyone. While I have not seen […]

Stop the Small Talk! The Meeting is Over!

This was great! We covered the important work, and the action items were assigned. The meeting coordinator said: “I can’t believe it! We moved fast today. We know the requirements for the next meeting, so we can adjourn.” I started gathering my stuff, and was ready to stand up, when the coordinator asked the following: […]